FAQ

How do I make a purchase? Visit our website, select the product you want, click "Add to Cart" or "Buy Now," and complete your payment through our secure checkout.

Do you have a physical store? No. We sell exclusively online to offer the best prices and a global selection.

Do you ship to my country? Yes. We ship to several countries, including the United States and Spain. Available shipping options will appear at checkout based on your address.

How long does delivery take? Processing takes 1 to 3 business days. Estimated delivery is between 5 and 12 business days, depending on the destination.

What are the payment methods? We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay. Apple Pay or Google Pay are also available on compatible devices.

Can I pay in cash or upon delivery? No. All payments are processed securely online through the methods listed above.

Can I change my order or address? We can only edit or cancel an order before it has been processed. Please contact us immediately if you need to make changes. Once dispatched, modifications are no longer possible.

Where do the products come from? We work with logistics centers in various regions (USA, Europe, and Asia) and ship from the most efficient warehouse based on your location.

I only received part of my order. Is this normal? Yes. Items may be sent from different warehouses and arrive in separate packages with individual tracking codes.

What is the return policy? You have 7 days for change-of-mind returns and 30 days for manufacturing defects. Items must be unused and in original packaging. Contact lelisbsns@gmail.com to start the process.

What if my delivery is delayed? Check your tracking code for updates. If the estimated timeframe has passed, please contact us and we will follow up with the carrier.